Free delivery on orders over EGP 1,500 · Cash on delivery available
Customer Care

Returns & Refunds

We want you to have a positive shopping experience. If you receive a damaged, incorrect, or defective product, please contact our customer support team as soon as possible.

Important Notes

  • Products must meet our return eligibility requirements.
  • Some opened or used skincare products may not be eligible for return due to hygiene reasons.
  • Proof of purchase may be required.
  • Refund processing times may vary depending on the payment method.
  • Damaged or incorrect orders should be reported promptly.

For assistance, contact our customer support team.